Refunds & Returns Policy

At Greensmith Grocers, we take pride in offering high-quality health food products.
Due to the nature of our goods, we are unable to accept change-of-mind returns.

No Returns for Change of Mind

We do not offer returns, refunds, or exchanges for:

  • Change of mind
  • Incorrect choice
  • Unwanted gifts

Please choose carefully before completing your order.

Damaged or Incorrect Items

If your order arrives damaged, faulty, or incorrect, please contact us within 48 hours of delivery so we can resolve the issue promptly.

Email: online@greensmithgrocers.com.au
Include:

  • Your order number
  • A description of the issue
  • Photos of the item and packaging

Perishable Goods

As a health food grocer, many of our products are perishable and cannot be returned due to health and safety regulations.

Refund Processing

If a refund is approved, it will be processed to your original payment method within 3–7 business days.