Frequently Asked Questions
What are the delivery charges for orders from the online shop?
Delivery fees vary depending on your location and the items in your order. All delivery costs are calculated and shown clearly at checkout before you complete your purchase.
Which payment methods are accepted in the online shop?
We accept major credit and debit cards, along with other secure payment options available at checkout.
How long will delivery take?
Delivery times depend on your location and the delivery method selected. Once your order has been dispatched, tracking details will be provided where available.
How secure is shopping in the online shop? Is my data protected?
Yes. Our website uses secure checkout and trusted payment gateways to protect your personal and payment information. Payment details are never stored on our site.
What happens after I place an order?
You will receive an order confirmation email shortly after checkout. Once your order is packed or dispatched, we will send a follow-up email with further details.
Do I receive an invoice for my order?
A receipt is automatically emailed after purchase. If you require a formal invoice, please email our team and we will assist.
Email us
online@greensmithgrocers.com.au
Our team will respond as soon as possible during business hours.
